Web2Print Solution

Support

Support for Your Storefront, Platform, and Buyers

A dedicated, print-trained support team handles order questions and proof approvals directly with your customers, so your staff can focus on production.

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Web2PrintSolution support team member shaking hands with a print shop customer

Everything Your Buyers Need, Handled

A support team that already speaks print — orders, proofs, and files — so tickets never have to land on your desk.

Order Support

Buyer questions about order status, specs, or changes handled directly.

Proof & File Help

Support agents trained on print files, bleed, and finishing options.

Priority SLA

Guaranteed response times on Premium and Enterprise plans.

Dedicated Account Manager

One point of contact who knows your storefront and catalog.

Multi-Channel Coverage

Chat, email, and phone questions all land in a single shared queue.

Buyer Self-Service

Order status, reorders, and tracking without opening a ticket.

Account manager handing over onboarding documents to a new storefront owner

Onboarding Handled Before Your First Order Ships

Support starts the moment you subscribe, not after your first complaint.

  1. 1Kickoff call scheduled within 2 business days of signup.
  2. 2A dedicated account manager is assigned before your first order goes live.
  3. 3Support macros pre-loaded with your storefront’s SKUs, stock, and finishing options.
Portrait of a dedicated account manager

Your dedicated point of contact

One account manager who already knows your catalog and storefront setup.

Proofs and Escalations Followed Through to the End

Every ticket is tied back to the order record, so nothing sits waiting on a buyer’s reply.

  • Proof sent to the buyer with a support agent tracking the approval.
  • No response after 24 hours triggers an automatic follow-up email.
  • Unresolved issues escalate straight to your dedicated account manager.
  • Full ticket history stays attached to the order for your production team.
Support agent and customer closing a deal with a handshake
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Average first response, business hours

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Tickets resolved same day

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Live coverage, 7 days a week

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Dedicated account manager per storefront

Why Choose Dedicated Customer Support

  • Print-trained agents, not generic ecommerce support
  • Buyer-facing support frees up your production staff
  • Priority SLA options for growing storefronts
  • Included from the Starter plan up

Ready to launch

See Dedicated Customer Support in Action

Get access to a live demo of the Web2PrintSolution platform, tailored to your print business.

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